Refund Policy | Eventringo

This Refund Policy explains when refunds may be available for Eventringo paid event passes and how refund requests are handled.

This Refund Policy applies together with our Terms of Service and Privacy Policy.

The Service is provided by:

Filip Lněnička

Address: Trávníčkova 3, Brno, 61400, Czech Republic

Email: support@eventringo.com

IČO: 22028081

Podnikatel zapsaný v živnostenském rejstříku.

Website: https://eventringo.com

In this Refund Policy, "Eventringo", "we", "us", and "our" refer to the provider of the Service. "You" refers to the person or entity that purchases, claims, creates, manages, or uses an Eventringo event.

If you have questions about refunds, contact us at support@eventringo.com.

1. Eventringo Purchase Model

Eventringo uses a one-time event pass model.

A paid event pass is a one-time purchase that gives the organizer access to create and operate one event under the limits shown on the pricing page, checkout flow, dashboard, or product interface.

Eventringo does not currently use monthly subscriptions for standard public event access.

Unless otherwise stated at checkout or agreed in writing, each paid event pass remains active for one year from the date of purchase.

The access period begins when the purchase is completed, even if the event itself is scheduled for a future date.

2. Free Events

Free events do not involve a payment and are therefore not eligible for a refund.

We may modify, limit, suspend, or discontinue the free event option as described in our Terms of Service.

3. Automatic Refund Eligibility

Eventringo may provide an automatic refund feature in the app.

A paid event pass may be shown as eligible for an automatic refund if:

the refund is requested within 14 days of purchase; and
the event has not been actively used.

The 14-day period starts on the date the paid event pass is purchased.

If the event is shown as eligible in the app, you may request the refund through the Refund section of your Eventringo account, where available.

4. What Counts as Active Use

For automatic refund eligibility, an event may be considered actively used if, for example:

any guest, participant, or organizer has uploaded photos, media, or other event content intended for the event experience;
guests or participants have meaningfully joined or interacted with the event;
the gallery has been exported or downloaded;
live screen or big-screen mode has been used for the event;
photo bingo, photo contests, guest questions, quizzes, prompts, voting, or other interactive modules have received real participant activity;
the event has otherwise been substantially used.

Basic preparation of the event does not automatically count as active use.

For example, the following actions will not normally block automatic refund eligibility by themselves:

opening the organizer dashboard;
setting the event name, date, or description;
choosing the event start or end date;
editing invite page text;
preparing prompts or settings;
configuring moderation;
previewing the event before sharing it with guests.

However, if the event has been substantially used in practice, it may no longer be eligible for an automatic refund even if some setup actions appear minor.

5. Events Not Shown as Automatically Eligible

If your event is not shown as eligible for an automatic refund in the app, you may still contact us at:

support@eventringo.com

We may review exceptional cases manually, such as:

accidental purchases;
duplicate purchases;
purchase of the wrong event pass;
technical issues that prevented reasonable use of the Service;
refund eligibility errors;
other fair or exceptional circumstances.

Manual review does not guarantee that a refund will be granted.

6. Technical Issues

If you experience a technical issue, please contact us as soon as possible at support@eventringo.com.

We may try to resolve the issue before issuing a refund.

If the Service fails to work in a material way and we are unable to resolve the issue within a reasonable time, we may provide a refund, partial refund, replacement event pass, credit, or another appropriate remedy, depending on the situation and applicable law.

Refunds may be refused where the issue was caused by:

unsupported devices or browsers;
poor internet connection;
incorrect event setup;
sharing the wrong event link or code;
user error;
third-party outages outside our reasonable control;
violation of our Terms of Service.

This does not affect any mandatory rights you may have under applicable law.

7. EU Consumer Right of Withdrawal

If you are a consumer residing in the European Union, you may generally have the right to withdraw from a distance contract within 14 days without giving a reason.

For services, the withdrawal period generally begins when the contract is concluded. For Eventringo, this is normally the date on which the paid event pass is purchased.

Eventringo provides digital services that may begin immediately after purchase. By purchasing a paid event pass, creating an event, receiving access to event setup tools, receiving storage allocation, creating a gallery, or using event features, you request immediate access to and performance of the Service.

Immediate access and use of the Service may affect your right of withdrawal to the extent permitted by applicable law.

If you withdraw after requesting immediate performance of the Service, we may be entitled to charge or retain an amount proportionate to the part of the Service already provided, where permitted by applicable law.

Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.

8. Refund Amount

If a refund is approved, we will normally refund the amount you actually paid for the relevant paid event pass.

If you used a discount code, gift code, voucher, promotion, or special price, the refund will normally be based on the discounted amount actually paid, not the original list price.

We are not responsible for currency conversion fees, bank fees, card issuer fees, foreign transaction fees, or exchange rate differences charged by third parties.

9. Refund Method and Timing

Approved refunds are normally returned to the original payment method where technically possible.

Refund processing times may depend on our payment provider, your card issuer, your bank, and other third-party systems.

We may need additional information to process certain refund requests, verify the purchase, prevent fraud, or comply with legal obligations.

10. Effect of a Refund

If a paid event pass is refunded, we may cancel or disable the event pass and restrict access to the related event.

This may include disabling:

event management;
guest access;
uploads;
gallery access;
exports or downloads;
live screen mode;
interactive modules;
other paid event features.

After a refund, the related event and its data may be deleted or scheduled for deletion according to our Terms of Service and Privacy Policy.

You should export or save any content you are allowed to keep before requesting a refund, unless the event is unused and contains no content.

11. Upgrades and Additional Capacity

If Eventringo offers upgrades, larger event passes, additional guest capacity, additional storage, or similar paid add-ons, refunds for those purchases may depend on whether the upgraded capacity or add-on has been actively used.

Unless stated otherwise, upgrading an event pass does not restart the original 14-day refund period for the underlying event pass.

If an upgrade or add-on is purchased for an event that has already been actively used, the upgrade or add-on may not be eligible for an automatic refund.

12. Custom Packages

Custom packages, agency packages, enterprise arrangements, or individually agreed offers may have different refund terms.

If refund terms are agreed separately in writing, those written terms will apply to the custom package.

If no separate written refund terms apply, custom package refunds are reviewed case by case.

13. Abuse, Fraud, and Repeated Refund Requests

We may refuse, limit, or manually review refunds if we believe there is abuse, fraud, or misuse of the refund process.

This may include:

repeated purchase-and-refund behavior;
chargeback abuse;
attempts to use an event and then claim it was unused;
attempts to bypass event limits;
suspicious payment activity;
violation of our Terms of Service;
use of false information.

We may suspend or terminate access where refund abuse or payment fraud creates legal, security, financial, or operational risk.

14. Chargebacks and Payment Disputes

If you have a problem with your purchase, please contact us first at support@eventringo.com so we can try to resolve the issue.

If you initiate a chargeback or payment dispute, we may provide relevant purchase, event usage, refund, and account information to our payment provider, card network, bank, or other relevant parties as needed to respond to the dispute.

We may suspend access to the related event while a payment dispute is pending.

15. Changes to This Refund Policy

We may update this Refund Policy from time to time.

When we update it, we will change the "Last updated" date above.

The Refund Policy in effect at the time of your purchase generally applies to that purchase, unless a later version is more favorable to you or a change is required by law.

16. Contact

For refund questions or refund requests, contact us at:

Eventringo Filip Lněnička